Policies & Assurance

Every eligible gold purchase under Alnora Gold is executed through a clear akad (contractual offer and acceptance) consistent with Shariah principles — typically structured as a Murabahah (cost-plus) sale between the supplier and the client.

The E-SPGA (Electronic Specie / Purchase Gold Agreement) records the essential terms digitally: asset description, quantity / purity, agreed price, payment schedule, ownership transfer, and delivery conditions. Clients receive a reference copy after the akad is completed.

• Offer and acceptance captured with timestamp and party identity
• Clear asset specification (weight, purity, product reference)
• Audit-ready agreement archive linked to the client application

Eligible clients execute the Murabahah documents through a controlled digital signature flow. Signing confirms awareness of cost price, profit margin disclosure (where applicable), instalment / salary-deduction terms, and the binding nature of the akad.

• Identity-verified signer after account and eligibility checks
• Immutable signature log (who, when, which document version)
• Downloadable signed Murabahah pack for client and admin records

Digital signature does not replace KYC / eligibility verification. Application approval and document checks must be completed before akad signing is enabled.

Where repayment is via payroll deduction, Alnora Gold supports generation and collection of Borang BPA 1/79 — the ANGKASA salary-deduction authorisation form — for submission to the client’s Head of Department / Employer for signature and official stamp.

Incomplete or unverified BPA documents may delay fulfilment even after eligibility is otherwise approved.

• Form populated from verified application profile data where available
• Client uploads the signed & stamped copy into the confidential document store
• Admin verification before deduction instructions are treated as complete

Physical gold fulfilment follows a controlled logistics process after akad completion and any required payment / deduction setup. Agents coordinate pick-up, courier, or counter collection according to the product terms.

• Fulfilment only after eligibility approval and completed contractual steps
• Product matching to gallery SKU / bar or coin reference at dispatch
• Delivery proof and hand-over acknowledgement retained for audit
• Exception handling for damaged packaging, failed delivery, or identity mismatch at collection

Eligible consignments are placed under specie takaful cover — Shariah-compliant protection for precious metal risk during vault custody, transit, and designated hand-over windows.

• Cover applies within stated transit routes and custody periods
• Claims require documented chain of custody and incident reports
• Client liability after acknowledged receipt follows product / agency terms

Specie takaful terms are underwritten by the appointed takaful operator. Coverage limits, exclusions, and claim procedures are stated in the schedule accompanying each fulfilment.